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DME & Pain Cream Campaign

 

We have two campaigns which are lead generation DME and Pain Cream.

DME details - Live Transfer

 

  1. First payout is bi-weekly and after that weekly
  2. Per approved lead center will get $40
  3. If center is convincing customer for single brace then it should be only back brace to get the above payout... If customer is looking for other braces apart from back brace then center has to convince customer for multiple braces like Knee brace, Wrist brace, Shoulder brace, Ankle brace... Either of the two should be convinced with the customer

 

Pain Cream Campaign Overview

Workflow:

 

  1. Lead will be posted on the provided shared Google doc (To be provided once signed on). 
  2. If the patient has Medicare places the lead in the Medicare Tab, if they only have PPO place in the PPO tab.
  3. Make sure to determine what the patient’s pain area is.  This will determine what payout you receive as we have 3 pain areas (Joints/Muscles, Skin, and Migraine).  If they have all 3 you will be paid on all 3.
  4. We verify the patient is approved via qualification platform (Emedon) and call the customer.
  5. If the posting is approved, it is a billable posting.  Typical review time is 1-3 business days.
  6. If the posting comes back with comments the patient will need to be contacted again. These include:

a.     “Copay is >$100”.  We will comment on the Google doc that the patient has a high copay. You will then need to call them and post recording that the patient is ok to pay the copay.

b.    If the patient indicates that they do not remember speaking with a representative.

c.     “Missing or incorrect information” If you are missing information you will need to contact that patient and correct the information in the document.

d.    “Attempting to Contact” – In the event that a lead comes back with Attempting To Contact the Pharmacy is in the process of contacting this individual.  We may ask that you also try having your agents contact them as well.  Details and transfer number will be provided upon signing on to the campaign.

 

Insurance not accepted: Optum/UHC (united health care), Medco/Express Scripts,

Humana accepted for the following states ONLY: AL,AK,CA,CT,DE,FL,GA,ID,NV,OH,TX,WA

Center Expectations:

·         No duplicates

·         Stick to only the states allowed

·         Do not post insurances not accepted

·         No reselling of data.  We do not accept resold leads

·         Ensure all data of the customer is accurate. 

·         Ensure you are following all requirements found on this sheet, if you do not follow the requirements we will discontinue working with your center.

·         Script will be provided but can be altered as needed.

·         Wait 1 hour after seeing “Attempting to Contact” before transferring

·         Recordings need to be available upon request for all calls.  If recordings are not available the posting will be disqualified

·         Ensure all headers are filled out.  If information is missing we will need to disqualify the lead.

·         Data, dialer and VOIP to be provided by center

 

Approved states:

AK  AL AZ CA CO CT FL GA IA IL IN KS KY MA MD MI MO  ND NJ NY OH PA SC SD TN TX VA WI WV

Headers required:

First
Last
Address
Phone
DOB
Last 4 SS
Insurance Name
Insurance ID
Group #
BIN #
PCN #
Condition

 

Miscellaneous:

·         Green light blue purple - leads are past eligibility.

·         Pink – leads are Ready to run DNC meaning the pharmacy is on the sheet checking the leads.

·         RED – leads have been rejected. You will see why it’s not approved on the call outcome column.

Financials:

·         Payout is net 7, Mon-Fri approvals are paid the following Friday

·         Payout is based on type of insurance – See details above

·         Direct transfer will be made to the centers bank or PayPal account

 

Medicare Payout:

   They can take 3 conditions and the payouts are below. On one call if the patient has all 3 conditions, we can get a total payout of $50

o    Pain Formula (Joints and muscles) -$12

o    Skin Condition Formula - $4

o    Migraine Formula - $12
Footsoak bath - $12